- How do I receive my files?
- Right after payment you get instant access to the download, plus a receipt email from Dodo Payments with your download link. If it hasn't arrived, check your spam folder, then email support@panaxio.dev with the address you used at checkout.
- What format are the files in?
- Every product is a single ZIP download. n8n Document AI Pack: n8n workflow JSON, docker-compose, samples, README. Premium Section Pack for Shopify: Liquid section files, install guide, README. Cursor Plugin & MCP Server Starter Kit: template project, docs, README.
- What do I need to use each product?
- n8n Document AI Pack: An n8n instance, Docker for the bundled OCR service, and an OpenAI-compatible LLM endpoint. Google Sheets, email or ERPNext only for the workflows that write to them. Premium Section Pack for Shopify: A Shopify store using an Online Store 2.0 theme, and access to edit the theme code. Cursor Plugin & MCP Server Starter Kit: Cursor and Node.js for the TypeScript server; Python only if you use the optional FastMCP variant.
- Who handles payment, taxes and invoices?
- Dodo Payments is the Merchant of Record for every order. It handles the payment, sales tax / VAT and your invoice or receipt, so the charge on your statement comes from Dodo Payments. We never see your card details.
- What can I do with a product?
- Each product lists its license on the card above, for example, a single-store license for the Shopify sections. You can use the products in your own and your clients' projects; you can't resell or redistribute the product files themselves.
- Do I get updates?
- When we publish fixes or updates for a product, existing buyers get them at no extra cost. Email support@panaxio.dev for the latest version. Products that depend on third-party platforms (n8n, Shopify, Cursor, LLM providers) may need adjustments when those platforms change.
- Can I get a refund?
- Because files are delivered instantly, sales are final once delivered, with one exception. If a product doesn't work as described and we can't fix it within 14 days of your support request, you get a full refund through Dodo Payments.
- How does the LAUNCH30 discount code work?
- Until Tue 20 Oct, enter LAUNCH30 at checkout for 30% off all digital products (the three products, the bundle and the Invoice OCR Starter). It does not apply to the done-for-you services. The offer ends Tuesday 20 October 2026 at 23:59 (Asia/Qatar time, UTC+3).
- How do the done-for-you services work after checkout?
- Each service is fixed scope and fixed price. After checkout you complete an intake form, sent to you by email, with the files, access and details listed on the service card. We acknowledge your complete intake, do the work, and deliver by email. Your payment, taxes and receipt are handled by Dodo Payments.
- How long do the services take?
- n8n Workflow Fix in 24h: 24 hours from complete intake. Document AI / OCR Pipeline Setup: 3 business days from complete intake. Custom Shopify Section: 3 business days from complete intake. Custom MCP Server: 5 business days from complete intake. The clock starts when your intake is complete (all files, access and credentials received), not at checkout. Business days are Sunday to Thursday, Asia/Qatar time (UTC+3).
- What if my request is out of scope for a service?
- We review your intake before starting. If your request needs more than the listed scope, we tell you before any work begins and you can take a full refund through Dodo Payments. Extra work is never started or charged without your agreement.
- How do I get support?
- Email support@panaxio.dev with your order number or checkout email, the product name and what you're seeing (error messages or screenshots help). Support covers installing and using the product as described.
Prices in USD; applicable taxes are calculated at checkout by Dodo Payments, our Merchant of Record. By purchasing you agree to our Terms of Service, Refund Policy and Privacy Policy.