Refund Policy

All Panaxio products are digital files delivered instantly after payment. Because delivered files cannot be returned, all sales are final once the files have been delivered, except in the case described below. Please read the product description, requirements and license before you buy, and email support@panaxio.dev if you have any questions first.

If a product doesn't work as described on its product page, contact support@panaxio.dev and we will work with you to fix it. If we cannot fix the problem within 14 days of your support request, you will receive a full refund, issued through Dodo Payments.

Refunds are not given for change of mind, for buying the wrong product, for issues caused by modifications you made, or for incompatibility with platforms, versions or requirements not listed on the product page.

Services are not instant downloads, so the following applies to them instead of the digital-goods rules above. Each listing on the Store page states the exact terms; in summary:

Not delivered, no charge: if a Service isn't delivered within its stated turnaround (24 hours for the n8n Workflow Fix, 3 business days for the Document AI / OCR Pipeline Setup and the Custom Shopify Section, 5 business days for the Custom MCP Server, each measured from complete intake), you get a full refund.

Out of scope or not feasible: if your request is outside the listed scope, or intake review shows it can't be done within that scope, we tell you before any work starts and refund in full.

Not as agreed: for the Document AI / OCR Pipeline Setup, the Custom Shopify Section and the Custom MCP Server, if you email us within 14 days of delivery and the delivered work doesn't match the agreed scope, we fix it (including the included revision round) or, if it still doesn't match, refund in full. For the n8n Workflow Fix, if the fix doesn't resolve the failure you described and we can't put it right in the 7-day follow-up window, you get a full refund.

Refunds are issued through the Merchant of Record to your original payment method. Refunds for Services are not given for change of mind after the agreed work has been delivered, or for problems caused by information, access or credentials that were not provided as listed. The LAUNCH30 launch discount applies to digital products only, not Services.

Email support@panaxio.dev with your order number (or the email address used at checkout), the product name, and a description of the problem, including any error messages or screenshots. We aim to reply promptly and will keep you updated while we work on a fix.

Dodo Payments is the Merchant of Record for all orders, so approved refunds are processed through Dodo Payments to your original payment method. Depending on your bank or card issuer, it may take 5 to 10 business days for the refund to appear. Once a refund is issued, your license to use the product ends and you must delete the files.

If you were charged twice for the same product or believe a charge was not authorized, contact support@panaxio.dev and we will resolve it with Dodo Payments. Please contact us before opening a chargeback so we can fix it quickly.

This policy does not affect any rights you have under consumer protection laws that apply to you and cannot be excluded. By completing checkout you request immediate delivery of digital content and acknowledge that, where the law allows, this ends any statutory cancellation (withdrawal) period once the files are delivered.

Questions about this policy or a refund request? Email support@panaxio.dev.